Last updated: November 21, 2025
Acceptance of Terms
By accessing or using Substack Insights, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
Description of Service
Substack Insights is an analytics platform that helps Substack creators understand their content performance. We provide insights into post engagement, content optimization, publishing patterns, and audience behavior.
User Accounts and Access
Account Requirements
- You must have an active Substack publication to use our service
- You must provide accurate and complete information
- You are responsible for maintaining the security of your session credentials
- You must be at least 13 years old to use our service
Credentials
You provide your Substack session cookie to access your analytics. You are responsible for:
- Keeping your session cookie secure and confidential
- Any activity that occurs using your credentials
- Notifying us immediately of any unauthorized access
Subscription and Payment
Free Tier
Our free tier provides limited access to analytics, including overview statistics and top 3 posts in select categories.
Pro Subscription
- Pro subscription costs $19/month or $180/year
- Payment is processed through Stripe
- Subscriptions automatically renew unless cancelled
- You can cancel at any time
- Refunds are available within 14 days of purchase
Cancellation and Refunds
- You may cancel your subscription at any time
- Cancellations take effect at the end of the current billing period
- 14-day money-back guarantee - full refund if cancelled within 14 days
- No partial refunds for monthly subscriptions
- Refunds are processed within 5-10 business days
Acceptable Use
You agree not to:
- Use the service for any illegal purposes
- Attempt to gain unauthorized access to our systems
- Share your account credentials with others
- Reverse engineer or copy our service
- Use automated tools to scrape or harvest data
- Interfere with the proper functioning of the service
- Violate any applicable laws or regulations
Data and Privacy
- We process your Substack data to provide analytics services
- Your data is processed client-side and not permanently stored
- We use read-only access to your Substack data
- See our Privacy Policy for detailed information
Intellectual Property
All content, features, and functionality of Substack Insights are owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our service without permission.
Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:
- The service will be uninterrupted or error-free
- The results will be accurate or reliable
- Any errors will be corrected
- The service will meet your requirements
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
Service Availability
We reserve the right to:
- Modify or discontinue the service at any time
- Refuse service to anyone for any reason
- Suspend or terminate accounts that violate these terms
- Change pricing with 30 days notice
Third-Party Services
Our service integrates with third-party services including Substack and Stripe. Your use of these services is subject to their respective terms and policies. We are not responsible for third-party services.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the service. Continued use of the service after changes constitutes acceptance of the new terms.
Termination
Either party may terminate this agreement at any time. Upon termination:
- Your access to the service will cease
- You will no longer be charged
- Any data you provided will be deleted according to our Privacy Policy
Governing Law
These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.